EVENT SAFETY AND FAQ
Ticket Handling Fees
A ticket handling fee will be charged for each ticket. This fee will be indicated separately from the price of the ticket. Not all tickets will have a handling fee charged.
Can I get a refund on tickets?
Refunds are issued on a case by case basis please reach out to us at either email@example.com or call us at 1-833-597-8326 Option 4.
Conformation and tickets where can I find them?
Your receipt and conformation will be emailed to you upon completing the transaction. If you purchased your tickets in person, then you should have gotten a copy of your tickets and a receipt during that transaction. Please note that if you need assistance or have lost your tickets we can help. Please send us an email to firstname.lastname@example.org
Can I split tickets between days?
Tickets are sold for the day of a trip or event and cannot be used for another day. If the option exists to split a ticket, it will be indicated.
Safety & Prohibited Items
I have mobility issues. Can I still ride the train?
We welcome all passengers. However, safety is paramount during all events.
For rail events, please note that most heritage passenger cars were built before the American with Disabilities Act. They are exempt from ADA Compatibility requirements due to their age. We will try to make accommodations as possible provided that the accommodations do not place visitors, participants, volunteers, workers, contractors, or employees at risk of harm or injury. If you have questions about accessibility, please contact us at email@example.com
Can you accomodate wheelchairs?
Events on Trains:
Safety boarding and disembarking on rail events?
Boarding and Disembarking may take place in the dark. Boarding crew will be able to assist however due to the nature of rail equipment you may need to perform the following
Moving about a train; what can I expect?
On a moving train, you should be prepared for sudden movements at any time. With that in mind, railcars are built sturdily. The walls, furniture, and handrails are solid. Please use them while walking through cars - we want everyone to be safe during all events. With that said be mindful that slack action or slipping can cause moderate to severe jerking. If this happens do not hesitate to sit down until the motion subsides...be it the nearest chair, booth, or even floor.
Can I open the window or vestibuile of a train car?
Train windows and vestibules need to stay closed unless otherwise indicated. When it is safe and prudent to open a window or vestibule (if allowed), a crew member will let everyone know.
-Personal alcohol is not permitted in event spaces or on trains. Alcohol will only be allowed if provided for the event either as part of a ticket or for sale.
Can I bring my pet to an event?
Pet friendly events will be indicated. However, events taking place on railcars cannot accommodate pets. Service animals are welcome and allowed but the Kentucky Steam Heritage Corporation must be contacted before the event and informed of the pet size.
On Rail Events
How do car selections and seating work?
Trips that take place on railcars will be sold by individual railcar. Please note the car your purchase your tickets for, this will be indicated on your ticket.
How would I sit with friends or another couple?
Make sure when you and your friends purchase tickets that your tickets are for the same car and class of seating. If you have questions please feel free to contact us at firstname.lastname@example.org
Will I have to sit with other people?
If you purchase seats in car that has tables you may be sitting with another group or couple. Each ticket is good for one seat unless otherwise indicated.
I am part of a large group how can I assure we are seated togeather?
If you are part of a large group please arrive and line up early at the designated meeting point for group. You will find that boarding as a group and being early you will have a better chance to find seats that are all together.
Are their different prices for children compared to adults?
Tickets are purchased on a per seat basis. Children 3 and up are required to have their own seat. However children under 3 are welcome to ride on a parents lap. Keep in mind that longer trips would make for a possibly uncomfortable ride.
Are restrooms available on the train?
Restroom availability will be indicated for each event. Please note that riding in some cars such as a caboose will not have a restroom available and access to other cars will be limited while in motion.
Disclaimers & Other Information
For rail events, motive power and rolling stock may be substituted for any reason. All efforts will be made to prevent this from happening.
Kentucky Steam Heritage Corporation & other event partners assume no responsibility for delays, injuries, equipment failure, loss or damage.
If an event has a scheduled departure time, please arrive at a minimum of one hour early. Please plan ahead and locate parking and transportation to event area ahead of time.
By riding or participating in a Kentucky Steam Heritage Corporation event, you grant the right for photographic, video, audio to be used in marketing, training, and advertising by the Kentucky Steam Heritage Corporation.
We, the Kentucky Steam Heritage Corporation reserve the right to update these policies and frequently asked questions at any time.